Willow Park Associates Limited ("we") are committed to protecting and respecting your privacy.
This policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
For the purpose of the Data Protection Act 1998, the General Data Protection Regulation (EU) 2016/679 and any subsequent UK data protection legislation (the Legislation), the data controller is Willow Park Associates Limited (company no. 4410662) of Willow House, Ecchinswell, Newbury RG20 4UP UK
Information we may collect
We may collect and process the following data about you:
Information you give us
You may give us information about you by filling in forms on our site, using social media logins and/or other plugins, participating in our surveys which may be sent to you from time to time or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to a newsletter or service, order products or services, upload or download content, and/or participate in discussion boards or other social media functions on our site. The information you give us may include (but is not necessarily limited to):
• your personal name and address
• your business name and address
• your email address
• your phone number
• your financial and credit card information
• your photograph
Information we collect about you
Each time you visit our site or interact with the emails we send to you, we may automatically collect the following information:
• technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system and platform;
• information about your visit, including the URL clickstream to, through and from our site (including date and time); pages, resources and/or products you viewed or searched for; page response times, errors, length of visits to certain pages, page interaction, and methods used to browse away from the page;
• information about your interaction with our emails, including whether you have opened the email, the number of times the email is accessed, and your interaction with email content including the links you have clicked.
We may also build a picture of your digital data profile, by taking information on you from public sources, such as your publicly available social media information and other third party sources such as Companies House. We do this to help us direct more targeted information and content to you.
Information we receive from other sources
We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
We may also receive information about you from third party telemarketing companies. We or our partners will only you contact you where you have given the telemarketing companies your consent for us to do so.
Legal basis for processing your data
We may process your data because:
• we are legally obliged to e.g. to confirm your identity;
• the processing is necessary for the performance of the contract with you to provide our services; or
• it is in ours or a third party's legitimate interests to do so.
In some instances, we will rely on your consent to process Personal Data and where we do this, it will be flagged to you at the time.
Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information
• to enable you to access the content and functions available via the site, provide you with any products and services you request, and carry out our obligations arising from any contracts entered into between you and us;
• to provide you with information about other resources, materials, goods and services we offer that are similar to those that you have already accessed, purchased or enquired about;
• to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are a new user, and where we permit selected third parties to use your data, we (or they) will contact you only if you have consented to this by ticking the relevant box situated on the form on which we collect your data, or you have given your consent to third party telemarketing companies;
• to notify you about changes to our service;
• to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information
• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site;
• to allow you to participate in interactive features, when you choose to do so;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about content, goods or services that may interest you or them.
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company, as relevant, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may also share your information (including personal data) with selected third parties including:
• Business partners, suppliers and sub-contractors who help us deliver our services to you.
• Third parties on whose behalf we have conducted surveys, competitions, promotions and other activities which you have chosen to take part in.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.
• In the event that we sell or buy any business or assets, the prospective seller or buyer of such business or assets.
We would like to send you information by post, email, telephone, text message (SMS) or automated call about our products and services, competitions and special offers which may be of interest to you.
Other businesses within our group or [content partners] we work with may also send you similar marketing messages, depending on what you agree with us.
We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you create an account or complete online forms.
We may send B2B marketing emails to you as a business contact where we believe we have legitimate interests for doing so. Such emails will always give the option to opt-out from future communications.
If you have consented to such receive marketing from us, [[our group] or other businesses,] you can opt out at any time. See 'What rights do you have?' below for further information.
You can also manage your preferences by informing us when you have logged in, or contacting us directly.
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data.
Our hosting providers are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us.
What can I do to keep my information safe?
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Where we store your personal data
How long do we keep your personal information?
We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.
You have the right to ask us not to process your personal data or to restrict our processing of your personal data (including for marketing purposes). You can do so at any time by contacting us at email@example.com
You also have the right to ask us to correct any mistakes or inaccuracies in your information which we hold at any time by contacting us at firstname.lastname@example.org.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
You have the right to obtain a copy of the personal data we hold about you. You can make your request to: email@example.com. Once we have received your request and verified your identity we will respond as soon as possible and in any event within one month.
A cookie is a small text file written to your hard drive that contains information about your account and use of this site. Cookies do not contain any personal information about users. Cookies enable us to collect useful information and to improve your experience when accessing and using our site.
We use this this service to improve your experience across the sites
• The service:
• This service runs in the background and drops one or more cookies to your computer, or handheld device. It helps us measure how you interact with our websites content by tracking your user journey and site interactions. The cookies store non-identifiable information about your browsing history, we use this data to analyse patterns and trends to help improve your experience.
• The data Google Analytics stores about you:
• Non-identifiable data such as, visits, pages views, time on site, and the journey you take through the site.
For more details on Google Analytics please visit their website: http://www.google.com/analytics/
If you wish to restrict or block the cookies which are set by our site, you can do this through your browser settings. The "help" function within your browser should provide information about this. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
If you have any complaints about the way we use your personal information please contact firstname.lastname@example.org who will try to resolve the issue. If we cannot resolve any issue, you have the right to complain to the data protection authority in your country (the Information Commissioner in the UK).